Job Details
Description
*Please note: resume is required for this position.
Pay Rate: $14.25/hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
- Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
- Provide accurate and consistent support in assigned department
- Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
- Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
- Escalate issues as appropriate
- Provide end user support of hardware and software systems
- Maintain, review and update department documentation, problem and solution documentation and procedures and processes
- Maintain files for IT service requests
- Ensure proper protocols are followed for all submitted requests
- Track application and system documentation as well as training materials
- Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
- Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting
- Conduct testing on systems and document results
- Collaborate with other IT staff and vendors to provide support
- Create, monitor and process user requests following established procedures
- Assist and mentor help desk staff and ensure help desk coverage
- Assist in troubleshooting spreadsheets, databases and other office productivity tools
- Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP
- Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly
- Assist Network Team in supporting and maintaining of the network infrastructure
- Install and upgrade computer components and software, manage virtual servers and integrate automation processes
- Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)
- Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization
- Manage Data Center, including power and environmental requirements
- Work 3 – 5 special events, including parades, concerts, fairs and festivals to assist with property needs
* Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- High School Diploma/GED or equivalent experience
- Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed
Preferred:
- Previous guest service experience
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
- Excellent problem solving skills
Abilities
Required:
- Ability to work fast and efficiently
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to manage projects in a timely and efficient manner
- Ability to independently complete multiple tasks in a professional manner
- Ability to serve both internal and external customers
REQUIRED TRAINING
- Treasure Island guest service training
- Any position-related training as determined by division director
PHYSICAL DEMANDS
- Must be able to walk and / or stand for long periods throughout the day
- Must have a good sense of balance, and be able to bend, kneel and stoop
- Must have the ability to independently lift up to 25 pounds on a frequent basis
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact